All data typesENTERPRISE / CUSTOMER OPERATIONS
Resolutions
Documented fixes and answers that closed customer issues, written by support staff.
Overview
Resolution records describe exactly how an issue was solved: the diagnosis, steps taken and the final answer given. They are a strong source for retrieval and answer-generation models that need tested solutions.
Resolutions reused across many cases indicate reliable, repeatable answers.
Key highlights
Tested solutions to real problems
Diagnosis and step-by-step fixes
Reuse across similar cases
Customer Operations
Support Tickets
Customer support cases with the original request, agent replies and final outcome.
Customer Operations
Escalations
Cases that moved beyond first-line support, with handoffs and specialist decisions.
Text
Customer Support Transcripts
Written chat and message exchanges between customers and support agents.